Refund Policy

1. Our Satisfaction Promise

We are committed to delivering high-quality real estate videos that meet your expectations. Our refund policy is designed to be fair, transparent, and customer-friendly while protecting both our customers and our business.

2. Refund Eligibility

Eligible for Full Refund:

• Technical failures that prevent video completion
• Significant quality issues that cannot be resolved through revision
• Service delivery beyond our guaranteed timeframe without prior notice
• Billing errors or duplicate charges
• Completion of video with content substantially different from what was ordered

Eligible for Partial Refund:

• Minor quality issues that require significant revision work
• Delivery delays caused by circumstances beyond our control
• Customer dissatisfaction with final result despite meeting agreed specifications

3. Refund Process

Step 1: Contact Support

Email us at hello@clipmylisting.com within 30 days of video delivery with:

• Your order number and contact information
• Detailed description of the issue
• Specific concerns about the delivered video
• If applicable, suggestions for how we could resolve the issue

Step 2: Resolution Attempt

Our team will first attempt to resolve your concerns through:

• Revision of the existing video at no charge
• Re-creation of the video with adjusted parameters
• Alternative solutions that meet your needs
• Clear communication about any limitations or constraints

Step 3: Refund Processing

If we cannot resolve the issue satisfactorily:

• We will process your refund within 5-7 business days
• Refunds are issued to the original payment method
• You will receive confirmation of the refund processing
• Bank processing times may add 3-10 business days

4. Refund Limitations

Not Eligible for Refund:

• Requests made more than 30 days after delivery
• Dissatisfaction due to customer-provided content quality (poor photos, insufficient information)
• Changes in project requirements after work has begun
• Issues arising from copyright or licensing problems with customer-provided content
• Normal variations in AI-generated content that meet quality standards
• Requests based solely on personal preference without quality concerns

5. Alternative Resolutions

Before processing refunds, we may offer:

Service Credit

• Credit toward future video orders
• Additional revision attempts
• Upgrade to higher service tier at no charge

Partial Compensation

• Percentage refund based on issue severity
• Discount on future services
• Additional deliverables to compensate for issues

6. Quality Standards

Our videos are considered to meet quality standards when they include:

• Clear, properly sequenced visual content
• Professional voice narration (when selected)
• Appropriate background music and timing
• Technical specifications as advertised (resolution, format, length)
• Content that accurately represents the provided listing information

7. Chargeback Protection

We encourage customers to contact us directly before initiating chargebacks. Unreasonable chargebacks may result in:

• Suspension of future service access
• Additional dispute resolution fees
• Legal action for fraudulent claims

8. Force Majeure

Refunds for delays caused by circumstances beyond our control (natural disasters, technical infrastructure failures, etc.) will be evaluated on a case-by-case basis. We will prioritize customer communication and alternative solutions.

9. Revision Policy

Before requesting a refund, customers are entitled to:

• One complimentary revision for minor adjustments
• Technical corrections at no charge
• Re-delivery if initial delivery fails

10. Customer Communication

We commit to:

• Responding to refund requests within 24 hours
• Providing clear explanations for all decisions
• Maintaining professional and respectful communication
• Following up to ensure customer satisfaction

11. Dispute Escalation

If you are unsatisfied with our refund decision:

• Request escalation to senior management
• Provide additional documentation or evidence
• Seek mediation through appropriate channels

12. Policy Updates

This refund policy may be updated to reflect changes in our services or industry standards. Customers will be notified of material changes via email or website notice.

13. Contact Information

For refund requests and questions:

Email: hello@clipmylisting.com
Subject Line: "Refund Request - Order #[Your Order Number]"
Response Time: Within 24 hours